I am an existing T-Mobile customer, do I qualify for this Motorola ROKR Cell Phone offer?

No, unless you are activating a brand new line of service without canceling your existing T-Mobile Cell Phone service.

Can I keep my existing cell phone number?

Yes, due to number portability laws, all cellular carriers are required to transfer your number to the carrier of your choice. We are recommending that you initiate this process after you receive your New Motorola ROKR Cell Phone. Instructions on how to do this are included with your New Motorola ROKR Cell Phone. It takes less than 24 hours in most cases.

Are these new or refurbished Motorola ROKR Cell Phones?

All Motorola ROKR Cell Phones are brand new in the original manufacturer’s packaging and have never been used.

Is this a real deal and how do you offer these discounts?

Yes, this is a real deal! The retail of the New Motorola ROKR Cell Phone is $399.00 but through this special promotion we are able to offer the New T-Mobile Motorola ROKR for $100 after rebates.

How does the rebate work for the Motorola ROKR Cell Phone?

You pay $150 today and we will ship your New Motorola ROKR Cell Phone. In the box you will receive rebate forms totaling $50.

Do I have to sign up for both Voice and Data?

This offer is based on voice activation only. It is your choice if you would like to add a data plan at a later date.

Do I have to pay anything now for the Motorola ROKR Cell Phone?

Yes, we will charge $150 for the Motorola ROKR Cell Phone. You will be rebated $50 once you send in your rebate forms.
You can choose from the following shipping methods:

• Ground (7 - 10 days) (FREE);
• Priority (2 - 3 days) ($19.99 + $10.00 ea. addl phone);
• Express (1 - 2 days) ($29.99 + $15.00 ea. addl phone);

(If you are purchasing a device with a $0.00 upfront cost and taking advantage of our $0.00 shipping offer, then your credit card will be charged a $1.00 processing fee.)

Why am I required to give you my Social Security Number, Birth Date and Driver’s License Number?

T-Mobile requires a credit check and identity verification as do all cellular carriers for new service.

If both the upfront cost of the device is $0.00 and the shipping is $0.00, why is my credit card required?

If you are purchasing a device with a $0.00 upfront cost and taking advantage of our $0.00 shipping offer, then your credit card will be charged a $1.00 processing fee. Requiring a valid credit card helps to us to prevent identity theft and to ensure that individuals are not entering false information.

Will my personal information be safe?

Yes, your personal information will be safe and secure. In addition, we do not receive your credit report, simply an approval or denial from the T-Mobile Credit Department.

Is there a term required for this offer?

The service agreement is for 24 months for the Motorola ROKR Cell Phone.

Is there a trial period to use the Motorola ROKR Cell Phone and service?

Yes, you will have 14 days from the date of activation to make sure you like the Motorola ROKR Cell Phone and coverage. You can return the Motorola ROKR Cell Phone within 14 days and you will be credited the $150 charge to your credit card.

Can I choose any rate plans for the Motorola ROKR Cell Phone?

This promotional offer is based on a voice plan of $39.99 per month. You can add a data plan to this phone at any time.

Will this Motorola ROKR Cell Phone work with my existing E-mail?

The Motorola ROKR Cell Phone will work with any POP 3 email account issued from your ISP. It will not work with web based only email such as Hotmail.

Will this Motorola ROKR Cell Phone work as a modem?

Some Cell Phones will work as a modem. For details please click here to see if the Motorola ROKR Cell Phone will work as a modem. You can surf the Internet directly through the Motorola ROKR Cell Phone itself.

If I order today, when will I receive my New Motorola ROKR Cell Phone?

Orders placed before noon Mountain Standard Time are typically processed the same day. The device will be shipped according to the shipping method prefered.

How will I know when my New Motorola ROKR Cell Phone is shipped?

You will receive an email with your shipping and tracking number.

I would like this New Motorola ROKR Cell Phone shipped to my home address. Is that a problem?

FedEx will deliver to your home address. If no one is available at the time of the delivery, FedEx will leave the New Motorola ROKR Cell Phone on your doorstep. Once FedEx leaves the package on the doorstep, the New Motorola ROKR Cell Phone is your responsibility. FedEx can not be held responsible for packages stolen from your property. We are recommending you have your high end wireless Motorola ROKR Cell Phone delivered to a location where it can be signed for - such as a place of business or where you know someone will be available.

Do I need to call anyone after I place my order online?

No, our Customer Service Representative will contact you once your order is processed.

Who do I get my monthly bill from?

Your monthly bill will arrive directly from T-Mobile.

When does my first bill arrive and how much will it be?

Your first bill will arrive 3-4 weeks from the date your phone is activated. This first bill will include a one-time $35.00 activation fee as well as plan charges for your first billing cycle of usage.

Can I purchase equipment protection/insurance for my device?

Venicom has formed a relationship with Global Warranty Group to offer one of the most reliable equipment protection plans available in the wireless industry today. Depending on the value of the device you are purchasing, the cost for the equipment protection is a one-time charge of either $49.99 or $59.99. On average, 1 in 4 devices will require a repair or replacement during the contract term, so equipment protection is highly recommended.

What is the preferred way to place my order for the Motorola ROKR Cell Phone?

Internet is the fastest and most efficient way to place an order.

Who is Venicom?

Venicom, Inc. is one of the nation’s largest Master Agents with clients coast to coast and in over a dozen countries internationally. Venicom represents more than 30 communications carriers including Qwest, MCI, Verio, Bell South, SBC and T-Mobile. Venicom is a privately held, debt free corporation with it’s headquarters in Scottsdale, Arizona since 1998.